Feedback


Feedback - About our service


Feedback consists of information relating to our services, performance or the way we do our business.  Feedback may come in the form of a complaint, compliment or suggestion. 
We welcome your feedback as it provides the Court with information to improve the quality of our services.


Complaints

Complaints in relation to the conduct of court staff, services provided, court processes or procedures or court facilities must be in writing and forwarded to either:

  • The senior manager at the court location where the complaint has arisen; or
  • The Complaints Officer
    Magistrates' Court of Victoria
    GPO Box 882
    Melbourne, Vic.  3001
    Tel: (03) 9032 0951
    Fax: (03) 9032 0998
    Email: feedback@magistratescourt.vic.gov.au

A complaints form is provided for your convenience in both PDF and Word formats


Complaints about a magistrate or judicial registrar

Complaints about the conduct or capacity of Victorian judicial officers may be made to the Judicial Commission of Victoria. The Commission is an independent organisation established under the Judicial Commission of Victoria Act 2016 to investigate complaints about judicial officers and VCAT members. The Commission provides an accessible and transparent complaint process which aims to ensure public confidence in Victorian courts and the VCAT is maintained. 

Fill out the online complaint form available from the Commission’s website (www.judicialcommission.vic.gov.au). 

For more information relating to complaints against a magistrate or judicial registrar, you should read the Judicial Complaints Process document.


Compliments and Suggestions

You can provide a compliment or suggestion to us in the following ways:

Via email: feedback@magistratescourt.vic.gov.au     or

Write to:  The Court Advice Officer,
                 Melbourne Magistrates' Court
                 GPO Box 882
                 Melbourne, Vic. 3001

Related Forms and Publications


Feedback about our website


The Magistrates' Court of Victoria is committed to providing the highest quality service on our web pages.  Your thoughts and suggestions are vital to assist us in providing relevant and useful information about the Court's services and processes.

Use this on-line form to provide feedback to the Magistrates' Court of Victoria about the WEBSITE ONLY.  

Enquiries concerning court matters should be addressed to help@magistratescourt.vic.gov.au

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